Use of IT in Trouble Ticketing System

trouble ticketing

ManageEngine ServiceDesk Plus puts you in total control of your IT support function. together of the foremost comprehensive and robust variations of issue tracking software, ServiceDesk Plus offers you full control over your help desk tickets. From the instant they’re created to the instant they’re resolved, you’ll monitor your help desk tickets effectively and improve the IT services you provide.

Key Features

Self – Service Portal

If you’re trying to find issue tracking software that permits users to log their own tickets and reduces your help desk’s call volumes, ServiceDesk Plus may be a good choice. Through the web-based self-service portal, users can create, view, and monitor ticket status through to resolution. Technical teams also can keep users informed of planned and unplanned outages through customer communications using the service portal’s announcement function.

IT knowledge domain

strategic knowledge domain can really help your users and your technical staff to resolve issues quickly. an honest online ticket system solution will pull out all the stops when it involves quicker resolution times and ServiceDesk Plus is not any exception.

Best IT trouble ticket system

Email Request

ServiceDesk Plus vastly reduces the quantity of your time you’ve got to spend responding to support request emails. When an email is shipped to your help desk mailbox, it’s automatically converted into an eventthis might help your help desk team to save lots of time in ticket administration.

Multi-Site Support

If you would like to supply 24/7 support for your organization across multiple sites, this will become quite a chore. But ServiceDesk Plus trouble ticketing solution allows you to manage all requests and assets across your sites no matter where they’re based.

SLA Management

SLAs assist you to supply the simplest user experience and make sure you hit your targets when it involves support ticket resolution times. ServiceDesk Plus allows you to define your own SLAs and can notify you of any SLA violations.

API Integration

Effortlessly integrate your trouble ticketing application with any third party software with API integration. ServiceDesk Plus allows you to manage events and requests created in other areas.

Business Rules

Business Rules are a really important part of your helpdesk software. When found out they will automatically assign support requests to the foremost relevant technician or team supported category, level, or priority. believe what proportion time this might save your help desk staff.

Notification Rules

Notification Rules are an excellent way of giving your users reassurance that their call is being handled. When found out, Notification Rules will send an automatic confirmation when users raise a support request. A notification also can be sent when a ticket is assigned to a private or team or when an SLA has been violated.


Reports are one of the foremost important features of your trouble ticket software. Use reports to see on help desk loan, technician resolution status, and to see on SLA violations. you’ll also use analysis reports to seem into service failures and other outages.

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